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QUALITY - ISO

Statistics Directorate    
Definition:
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Context:
Several statistical organisations have developed complementary definitions of quality, outlining the various dimensions of quality (e.g. accuracy, timeliness, etc) and the quality of statistical processes.

In SDMX, "Quality Management" refers to processes in place to focus on quality, to monitor the quality of the statistical programs, to deal with quality considerations in planning the statistical programs. It also includes how well the resources meet the requirements of the program, and measures to ensure efficient use of resources (staffing, facilities, computing resources, and financing of statistical programs).

Source Publication:
ISO 8402:1994 Quality management and quality assurance Vocabulary, withdrawn and revised by ISO 9000:2000 Quality management systems -- Fundamentals and vocabulary, March 2004.

Cross References:
Quality – Eurostat
Quality – IMF
Quality - National
Quality - OECD
Quality differences
Statistical Data and Metadata Exchange (SDMX)

Version Indicator: ISO

Statistical Theme: Quality, statistical

Glossary Output Segments:
SDMX

Created on Thursday, November 07, 2002

Last updated on Wednesday, March 08, 2006