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Knowledge management involves activities related to the capture, use and sharing of knowledge by the organisation. It involves the management both of external linkages and of knowledge flows within the enterprise, including methods and procedures for seeking external knowledge and for establishing closer relationships with other enterprises (suppliers, competitors), customers or research institutions. In addition to practices for gaining new knowledge, knowledge management involves methods for sharing and using knowledge, including establishing value systems for sharing knowledge and practices for codifying routines.

Examples of knowledge management practices aimed at improving the internal flow and use of information are:

- Databases of worker “best practices”.

- Regular education or training programmes.

- Informal and formal work teams that promote worker communication and interaction.

- Integration of activities, which promotes interaction among employees from different areas, for example engineers and production workers.

Source Publication:
OECD, 2005, “The Measurement of Scientific and Technological Activities: Guidelines for Collecting and Interpreting Innovation Data: Oslo Manual, Third Edition” prepared by the Working Party of National Experts on Scientific and Technology Indicators, OECD, Paris, para. 303.

Statistical Theme: Science and technology statistics

Created on Friday, September 9, 2005